Who do we use
Nationwide: PBT Couriers throughout New Zealand. www.pbt.com
Rest of world: NZ Post International Courier. This will take approximately 7 - 10 business days.
Please note, for any orders outside of New Zealand we suggest you check the rules and regulations of your country in regards to receiving packages prior to placing your order.
How much will it cost me?
Nationwide – $7.00
Australia – $12.00
We reserve the right to change these prices at our discretion and without notice at any time.
We also reserve the right to decline shipping to certain countries at our discretion.
How long will it take?
Nationwide: 2 - 3working days (details on rural delivery below)
Australia: 5 - 7 working days
Rest of the World: 7 - 10 working days.
All deliveries will require a signature upon arrival (with the exception of New Zealand Post). Please ensure you provide a physical shipping address where there will be someone available to sign for the package between business hours, this will avoid any delivery delays. Any attempted national deliveries which can not be signed for will be kept at PBT until the receiver phones/emails in to advise further delivery instructions. Notice of this comes in the form of a "card left" calling card, containing instructions and tracking number.
Any rural delivery may result in an extra 2 working day transit time from the normal time frame.
All orders will be processed as soon as possible within standard business hours, if an order is placed over a weekend or public holiday process will begin on the next working day; (please note in some cases this could take up to 48 hours). Standard delivery times do not include any time for processing your order. Once your order has been shipped you will receive a notification of dispatch including an online tracking number.
We take no responsibility for any extra charges/duties or taxes incurred at the receivers end, this can vary depending on the country, we suggest you contact your local Customs office for any additional information.
Please note: When orders are shipped internationally they may be subject to customs clearance procedures which from time to time can cause delays beyond the expected delivery times. We take no responsibility for any such delays of the goods reaching you in these instances.
The above time frames are estimates by our couriers and we cannot guarantee your item will arrive within this timeframe.